pkpok's Privacy Policy

Introduction & Scope

pkpok ("we", "our", "platform") provides a safe and reliable online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains in detail our commitment and approach to collecting, using, storing, and protecting your personal information.

This Policy applies to all members who use the pkpok website, mobile platform, and other digital services. By using our services, you accept the terms of this Policy. If you have any questions, please contact us at [email protected].

pkpok believes that data protection is a fundamental right. That is why we use SSL encryption and modern security technology to keep all your information secure.

What Information We Collect

We collect various types of information as needed for registration and service delivery on pkpok. This information falls into two main categories:

2.1 Information You Provide Directly

Information you provide yourself when you create an account or use services on pkpok:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Payment details (bKash, Nagad, Rocket, or Upay account number)
• National ID card or other identity document (if required)
• Security questions and answers

2.2 Automatically Collected Information

Information collected automatically while you use our platform:

• IP address and device identification details
• Browser type and operating system
• Login time and logout time
• Game play history and transaction records
• Cookie and local storage data
• Navigation patterns on the platform

Purpose of Using Information

pkpok uses your information for specific and legitimate purposes. The main purposes are listed below:

3.1 Service Delivery and Operations

• Account creation, verification, and management
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and VIP rewards
• Providing customer support and resolving issues
• Ensuring account security

3.2 Security and Fraud Prevention

• Detecting unauthorized access and fraudulent activity
• Preventing the use of multiple accounts
• Running anti-money laundering (AML) procedures
• Monitoring platform security

3.3 Service Improvement

• Analyzing and improving user experience
• Planning new games and features
• Identifying and resolving technical issues
• Personalized recommendations and suggestions

3.4 Communication

• Important account updates and notifications
• Transaction confirmation messages
• Security alerts
• Promotional communications with your consent

Sharing Information with Third Parties

pkpok does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the following situations to keep services running properly:

4.1 Payment Processing Partners

Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete your transactions. These organizations follow their own privacy policies and keep your financial information secure.

4.2 Technology and Service Providers

Only the information required to deliver services is shared with gaming software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming) and other technology partners.

4.3 Legal Requirements

Information may need to be disclosed to comply with legal obligations, court orders, or regulatory authority directives. In such cases, pkpok always shares only the minimum necessary information.

4.4 Business Transfers

User information may be transferred in the event of a business merger, acquisition, or asset sale. pkpok will notify you before any such change takes place.

Cookies & Tracking Technologies

Cookies and similar technologies are used on the pkpok website and platform. Cookies are small data files stored in your browser or device.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure core functionality.
• Functional cookies: Used to remember language preferences and user settings.
• Analytics cookies: Used to understand platform usage patterns and improve services.
• Security cookies: Used to detect and prevent fraudulent activity.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling essential cookies may cause some pkpok services to stop working properly, such as staying logged in or keeping a game session active.

Data Security Measures

pkpok uses industry-standard technology and practices to protect your personal information. Our security framework is as follows:

6.1 Technical Safeguards

• SSL/TLS encryption for all data transmission
• Encryption of stored sensitive information
• Firewall and intrusion detection systems
• Regular security testing and audits
• Secure server infrastructure

6.2 Administrative Safeguards

• Access to information restricted to authorized staff only
• Security and privacy training for staff
• Detailed logs of data access maintained
• Regular policy review and updates

6.3 Response to Data Breaches

If a data breach occurs that puts your information at risk, pkpok will notify you as soon as possible and take the necessary steps to minimize harm.

Data Retention Period

pkpok retains your information only for as long as necessary. Retention periods for different types of information are listed below:

• Account information: For as long as the account is active and, after closure, for the period required by law.
• Transaction records: For the period required to comply with financial regulations and legal obligations.
• Customer support communications: For a defined period for the purposes of dispute resolution and quality control.
• Marketing consent records: Until you withdraw consent and, even after that, in accordance with regulatory requirements.

Information that is no longer needed after an account is closed is securely deleted or anonymized.

Your Rights Over Your Information

As a pkpok user, you have the following rights over your own information:

8.1 Right of Access

You can ask us at any time what information we hold about you. We will provide this information within a reasonable time.

8.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you can request a correction. Some information can be updated directly from account settings; otherwise, contact us at [email protected].

8.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

8.4 Right to Restrict Processing

You can request that your information be used in a limited way for specific purposes, such as stopping marketing communications.

8.5 Right to Portability

You have the right to receive the information you have provided in a commonly readable format. Please contact our support team to make this request.

Protection of Minors' Information

pkpok is for users aged 21 and above only. We do not knowingly collect any information from minors. Age is verified at the time of registration and users under 21 are not permitted to create an account.

If we become aware that a minor has provided information, that information will be deleted immediately and the account will be deactivated. If you become aware of an account belonging to a minor, please notify us at [email protected].

Marketing Communications and Consent

pkpok does not send marketing messages without your consent. You may give consent to marketing communications at the time of registration. This consent can be withdrawn at any time.

If you wish to opt out of marketing communications:

• Go to Account Settings and change your notification preferences
• Click the "Unsubscribe" link at the bottom of any email message
• Send a request directly to [email protected]

Please note that even if you turn off marketing messages, transaction confirmations and security-related messages will continue to be sent, as these are an essential part of the service.

Policy Changes and Updates

pkpok may update this privacy policy from time to time. Changes to the policy may be required due to service improvements, technological changes, or legal requirements.

In the event of any significant change, we will notify you at your registered email or mobile number and will clearly announce it on the website. If you continue to use pkpok after the changes, that will be considered your acceptance of the new policy.

We therefore recommend that you review this page regularly and stay informed about any changes.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. The pkpok support team is available 24 hours a day, 7 days a week to assist you.

We treat every request from you with importance and hold your right to privacy in the highest regard. Your trust in pkpok is extremely valuable to us.