Frequently Asked Questions
Answers to all your questions about pkpok, right here
From making deposits to KYC verification, account security, and live casino games — whatever questions you have about pkpok, you will find all the answers on this page.
pkpok is a safe and reliable online betting and casino platform for players in Bangladesh. Whether you are a new member or have been playing for a long time, questions can come up about anything. In the FAQ section below, we have put together detailed answers to the most frequently asked questions about KYC verification, deposit methods, account security, and casino games. If you do not find the answer to a question, our support team is always here for you.
Identity Verification (KYC)
Confirming the identity of every user on the pkpok platform is an important part of keeping it secure. The KYC, or "Know Your Customer", process ensures that the account is operated by a real person and that no one else can use your identity to cause financial harm. It helps prevent fraud and makes your withdrawals more secure.
For players from Bangladesh, the National Identity Card (NID) is the most accepted document. A passport and driving licence can also be submitted. The document photo must be clear and legible, and any expired document will not be accepted. The support team can provide further guidance during the verification process.
When verification is rejected, the reason is usually communicated by email or chat. The most common reasons are a blurry photo, an expired document, or a mismatch in name or address. In that case, take a clear photo and submit it again. If the problem is not resolved, contact [email protected] — our support team is available 24/7 to help.
Yes, pkpok uses SSL encryption technology to keep all data secure. Your National Identity Card or any other document is used solely for identity verification purposes and is not shared with any third party.
For security reasons, you may be asked to complete KYC before a large withdrawal. This is done to protect every player's account, so that no one can withdraw funds from your account without authorisation. The verification process is straightforward and, once completed, does not need to be done again.
Deposit Questions
The minimum deposit amount for every payment method at pkpok is ৳300. That means whether you use bKash, Nagad, Rocket, or Upay, the minimum deposit for each is ৳300. This accessible limit ensures that new players can also get started with a small investment.
pkpok currently accepts deposits through four mobile financial services — bKash, Nagad, Rocket, and Upay. These are the most popular mobile payment services in Bangladesh, helping you complete transactions easily and quickly.
pkpok does not deduct any separate deposit fee of its own. However, your mobile wallet service provider (such as bKash or Nagad) may apply a small service charge according to their own policy. Check the terms and conditions of the relevant app for details.
Log in to pkpok and go to the deposit section. Select Nagad from there and enter the amount. Using your Nagad app or by dialling *167#, go to the "Send Money" option and send the specified amount to the provided Nagad number. Copy the transaction ID and paste it into pkpok's deposit form — the amount will be credited to your account.
Sometimes a deposit may take a little time to reflect due to network delays. If it still does not appear in your account after waiting a while, contact us via live chat or at [email protected] with your transaction ID and a screenshot. The support team will resolve the issue quickly.
Account Security
Absolutely not. pkpok or any other legitimate organisation will never ask for your bKash PIN, Nagad PIN, or one-time password (OTP). If anyone asks for this information, they are a fraudster. Do not give any information to such a person and notify our support immediately.
Always check your browser's address bar to confirm that you are on pkpok.bar and that the address begins with https. Small spelling changes such as pkp0k, pkpok1, or any other different domain are signs of a fake site. Do not click on unfamiliar links found on social media.
pkpok uses SSL (Secure Socket Layer) encryption technology, which keeps every exchange of data between you and the server completely secure. This means your login details, payment information, and personal data are hidden from any third party.
For your pkpok account password, use at least 8–12 characters combining uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your date of birth, mobile number, or any easily guessable word. It is best not to use the same password on any other site.
An OTP, or one-time password, is a secret code meant for single use that comes only to your phone. If someone else gets it, they can access your account and transfer funds. pkpok will never ask for your OTP over the phone or in chat — if anyone does, disconnect immediately.
Casino & Table Games
Yes, pkpok's live casino is fully mobile-friendly. Simply open the site in any browser on an Android or iOS device to access all games, including live dealer tables, roulette, and Teen Patti. No separate app download is needed.
In roulette, a spinning wheel has numbered slots from 0 to 36. You can place a bet on a specific number, a colour (red or black), or even/odd numbers. If the slot where the ball stops matches your bet, you win. It is entirely chance-based and requires no skill.
Yes, both games are available at pkpok. Teen Patti is a card game where the outcome is determined by the value of three cards. Andar Bahar is simpler — one card is drawn and you bet on whether the next card of the same value will land on the "Andar" (left) or "Bahar" (right) pile. Both games are especially popular among South Asian players.
In live dealer games, a trained dealer streams live from a studio. You can watch the dealer deal cards or spin the roulette wheel on your own screen — just as if you were sitting in a real casino. You can also chat with the dealer through the chat option.
A stable internet connection is needed to watch live video streaming smoothly. Either 4G mobile data or Wi-Fi will work. If the connection is weak, the video may occasionally buffer, but your game data remains secure and the session continues once you reconnect.
Sic Bo is a dice-based casino game available in pkpok's live casino section. The game is played with three dice and offers various betting options — such as wagering on the total number, pairs, or specific combinations. It can be an enjoyable option for those who want to try something different from cricket or slots.
Didn't find the answer to your question?
Our support team is ready to help you in Bengali and English, 24 hours a day, 7 days a week. Get an instant answer via live chat or send us a detailed message by email.
Live Chat — log in directly on the pkpok website to start a chat
Email: [email protected]